Real reply addresses, real humans.
No noreply@ addresses, no contact forms that vanish into a void. Email the right address below and you'll get a reply from someone on the team — usually within two working days, often faster.
Where to send what
Anything else. Questions about the product, partnership ideas, press enquiries, or just to say hi.
Questions about the £179 founder offer, your founder ID, the metal card, or your early-access status.
Once the app is live: bugs, account issues, anything not working as you expect.
Data access requests, deletion requests, or any question covered by our Privacy Policy.
14-day refund window from purchase, no questions asked. Use the subject line "Refund request" so we spot it quickly.
Carp angling press, brands, fisheries, syndicates. We're selective but we read everything.
Response times
The team is small. We aim to reply within 2 working days for most things, faster for refunds and Founder's Lifetime account questions, slower for press and partnership conversations that need more thought.
If you haven't heard back after 5 working days, please check your spam folder and then email hello@watercraft.app with "second attempt" in the subject — sometimes things slip.
Postal address
For formal correspondence, including statutory rights notices:
(For most things, email is faster and we prefer it.)
A note on social. watercraft has a deliberately quiet public presence in the early days. We don't manage support or critical communications via social DMs — please use the email addresses above for anything that matters.